Effective Date: 22-07-2024
SupplyMatch Terms of Use
Welcome to SupplyMatch, a B2B wholesale marketplace owned and operated by Al Qutub Al Dhahabi Trading LLC. These Terms of Use govern your access to and use of our website, mobile application, and any related services (collectively, the “Platform”). By accessing or using the Platform, you agree to these Terms of Use in full. If you do not agree to these terms, please discontinue using the Platform immediately.
References to “you” (or similar) in these Terms of Use refer to you as an individual or business entity as applicable.
1.About SupplyMatch
1.1. SupplyMatch is a B2B e-commerce platform that connects vendors (manufacturers, importers, and wholesale distributors) with buyers (supermarkets, minimarts, grocers, etc.) in the UAE. Through our platform, users can list, browse, and purchase a wide range of FMCG products.
1.2. SupplyMatch does not store or warehouse products; it provides a digital space for transactions between vendors and buyers.
1.3. We reserve the right to introduce new services, update existing services, or discontinue services at any time without prior notice.
2. Eligibility and Registration Requirements
2.1. You may register as a buyer or vendor and access our services if you meet the following eligibility criteria:
For Buyers:
- You are a legally registered business entity within the UAE.
- You have a valid UAE trade license and VAT registration.
- You can provide a valid delivery address within the UAE.
For Vendors:
- You are a legally registered business entity in the UAE.
- You hold a valid UAE trade license and can provide VAT registration documents.
- You have the authority to bind the business to these Terms of Use.
2.2. By registering, you confirm that all information you provide is accurate and up to date. Failure to maintain accurate registration details may result in suspension or termination of your account.
3. User Responsibilities and Obligations
3.1. When using the SupplyMatch Platform, you agree to the following:
Maintain the confidentiality of your account credentials and accept responsibility for all activities that occur under your account.
Provide accurate and truthful information regarding your use of the Platform.
Comply with all UAE laws, including data protection, commercial, and trade laws.
Refrain from posting any illegal, offensive, or culturally inappropriate content.
Cooperate with our team in providing any additional information needed to verify your eligibility or use of the Platform.
3.2. You agree not to:
Use the Platform to engage in fraudulent or unlawful activities.
Breach or circumvent any laws or third-party rights.
Post counterfeit, stolen, or otherwise illegal products on the Platform.
Use the Platform to promote any unlawful activities, including but not limited to gambling or money laundering.
4. Payments, Orders, and Delivery
4.1. Payments: SupplyMatch facilitates transactions between vendors and buyers. Vendors are responsible for listing accurate product prices, which include applicable taxes such as VAT. SupplyMatch provides options for instant payment to vendors for qualified transactions, with buyers benefiting from a pay-as-you-go model.
4.2. Delivery: SupplyMatch offers an express delivery service (within 90 minutes) for certain orders. Vendors may opt for their own delivery fleet or use SupplyMatch’s delivery partners.
5. Privacy and Data Protection
5.1. We take your privacy seriously. SupplyMatch complies with the UAE Personal Data Protection Law (PDPL). By using the Platform, you agree to the collection and processing of your data in accordance with our Privacy Policy.
6. Intellectual Property Rights
6.1. All content and materials available on the Platform, including but not limited to text, graphics, logos, icons, and software, are the property of Al Qutub Al Dhahabi Trading LLC or its licensors. You are not permitted to use any content from the Platform without our prior written consent.
6.2. By uploading any content to the Platform (e.g., product listings), you grant SupplyMatch a non-exclusive, worldwide, royalty-free license to use, modify, and distribute that content as necessary to operate the Platform.
7. Limitation of Liability
7.1. SupplyMatch operates as a marketplace and is not directly responsible for the products sold by vendors. We do not guarantee the accuracy, quality, or legality of any product listed on the Platform.
7.2. To the extent permitted by UAE law, SupplyMatch and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Platform, including but not limited to loss of profits, data, or business interruptions.
8. Indemnification
8.1. You agree to indemnify and hold harmless SupplyMatch, its parent company, affiliates, officers, and employees from and against any claims, liabilities, damages, or expenses arising from your use of the Platform or your breach of these Terms of Use.
9. Suspension, Termination, and Cancellation
9.1. SupplyMatch reserves the right to suspend or terminate your account if you violate these Terms of Use, engage in unlawful activities, or breach UAE laws.
9.2. Upon termination, your access to the Platform will be revoked, and any pending transactions may be canceled. However, all data related to past transactions may be retained for regulatory or legal purposes.
10. Governing Law and Dispute Resolution
10.1. These Terms of Use are governed by and construed in accordance with the laws of the United Arab Emirates.
10.2. Any disputes arising out of or in connection with these Terms of Use shall be referred to and finally resolved by the courts of Dubai, UAE.
11. Amendments to the Terms of Use
11.1. SupplyMatch reserves the right to amend or update these Terms of Use at any time. You will be notified of any changes through the Platform or via email. Continued use of the Platform after such changes constitutes your acceptance of the new Terms of Use.
SupplyMatch Terms of Sale
These Terms of Sale outline the terms and conditions on which products are supplied to you as a buyer on the SupplyMatch platform, which includes both our website and mobile application (together referred to as the “Platform”). The owner and operator of the Platform is Al Qutub Al Dhahabi Trading LLC, a limited liability company registered in the UAE.
Please read these terms carefully before placing an order on the Platform. By placing an order, you agree to be bound by these Terms of Sale
1. Order Acceptance
1.1 Supplier
Each product listed on the Platform is sold either by SupplyMatch or by the vendor specified on the product listing.
1.2 Order Acceptance
Our acceptance of your order will occur when we send you a confirmation via email or in-app notification. If we are unable to accept your order, you will be notified, and no payment will be charged.
1.3 Payment
When placing an order, you authorize us or our third-party payment processor to process your payment details. We accept the following payment methods:
- Credit/Debit cards
- Bank transfers
- Cash on Delivery (up to AED 6,500)
We reserve the right to add or remove payment methods without notice.
1.4 Cancelling Orders
You can cancel your order anytime before it is shipped.
We reserve the right to cancel your order if:
You fail to make the payment.
You do not provide the necessary information for delivery.
We detect bulk or fraudulent orders.
2. Delivery of Your Order
2.1 Delivery Costs
Delivery costs will be displayed at checkout.
2.2 Delivery Date
Estimated delivery dates will be provided during the checkout process. In case of delays beyond our control, we will notify you and work to minimize the delay.
2.3 Delivery Conditions
If no one is available to receive the product, instructions will be provided on how to rearrange delivery or collect the product.
In the event of repeated failed deliveries, the order will be canceled.
2.4 Import and Customs Duties
If your order involves delivery from abroad, you may be considered the importer, and it will be your responsibility to comply with all UAE laws and pay any applicable customs duties or taxes.
3. Returns
3.1 Return Eligibility
You may return products if:
- You receive the wrong product.
- The product does not match the description.
- The product is damaged upon delivery.
- Products must be unused and returned in their original packaging.
3.2 Return Window
You may return eligible products within 15 days of receiving your order, subject to our Return Policy.
3.3 Refunds
For returned products, we will refund the product price, excluding delivery fees.
If the return is due to our error (e.g., wrong or damaged product), we will also cover the return shipping cost.
4. Warranty
4.1 Product Warranty
Products sold through the Platform may come with a manufacturer or vendor warranty. The warranty terms will be listed on the product page.
4.2 Warranty Claims
Warranty repairs for eligible products will be handled by authorized service centers. Refer to the Warranty Policy for further details.
5. Liability
5.1 Limitation of Liability
SupplyMatch and its affiliates are not liable for any indirect or consequential damages arising from the use of the Platform or the products purchased through it. Our total liability is limited to the value of the product purchased.
6. Governing Law and Dispute Resolution
These Terms of Sale are governed by the laws of the United Arab Emirates. Any disputes will be resolved through arbitration at the Dubai International Financial Centre (DIFC).
7. General Terms
7.1 Modifications
We reserve the right to update these Terms of Sale at any time. Any changes will be posted on the Platform, and your continued use of the Platform constitutes acceptance of the new terms.
7.2 Assignment
You may not assign or transfer these Terms of Sale or any rights under them without our prior written consent.
7.3 Force Majeure
Neither party will be liable for any failure to perform due to unforeseen events outside their control, such as natural disasters or government actions.
Contact Information
For any questions or concerns regarding these Terms of Use, please contact us at:
SupplyMatch
Al Qutub Al Dhahabi Trading LLC
Email: support@aqad.ae
Phone: +971-48809978
Address: 118, Al Futtaim Tower, Baniyas Road, Deira, Dubai, U.A.E